Stone Spectrum Return & Refund Policy

Our return policy

Stone Spectrum accepts authorized returns of eligible merchandise under the terms below. Please contact us before sending any item back. Special rules apply to final sale products and to items that arrive damaged, defective, or incorrect.

30 day return window

Request a return within 30 calendar days after you receive your order or pick it up. Once your return is authorized, ship the merchandise within 14 calendar days of authorization. Contact us first for authorization and the correct return address and shipping instructions.

Eligible merchandise and condition

Eligible merchandise must be unused, uninstalled, and undamaged, with all included parts and accessories. Tile and natural stone must also be uncut and returned with all pieces. Tile cartons may be opened for inspection; opening a carton alone does not make the tile ineligible. All pieces must still meet these return conditions. Retain the original cartons and protective packaging, and pack returns securely.

Restocking fees

For standard returns, a restocking fee is deducted from the purchase price of the merchandise accepted for return: 20% for tile, natural stone, and other eligible merchandise; 15% for sinks and faucets. These fees do not apply to verified damage, defects, or Stone Spectrum errors.

Final sale products

Monuments, memorials, custom engraving, and countertops are final sale and are not eligible for standard returns or refunds. This final sale restriction does not exclude claims for damage, defects, or Stone Spectrum errors. Contact us so we can review the issue and arrange an appropriate resolution.

How to request and ship a return

Email returns@stonespectrum.com or call 317-984-1400. Provide your order number or proof of purchase, the items you wish to return, and the reason for the return. For damage, defects, or an incorrect item, include photographs of the item and packaging when available. We will review your request and provide authorization and return instructions. Do not ship merchandise before receiving authorization.

For standard returns, you are responsible for arranging and paying return shipping. Package the merchandise securely and follow the authorized shipping instructions. Keep your shipment tracking information and proof of shipment.

Damaged defective or incorrect items

Inspect your order when it arrives. Please report damage, defects, or incorrect items as soon as possible, preferably within 7 calendar days of receipt, so we can investigate promptly. This preferred reporting period does not waive or limit your rights under applicable law. Retain the item and packaging while we review your claim, and contact us before returning or disposing of them.

For verified damage, defects, or Stone Spectrum errors, no restocking fee applies, and Stone Spectrum covers reasonable return shipping costs when a return is required. Contact us to arrange shipping before incurring costs. We will work with you on an appropriate resolution, such as repair, replacement, or refund, subject to applicable law.

Inspection and refunds

Return authorization does not constitute final refund approval. We inspect returned merchandise to confirm its condition and eligibility, then notify you of the outcome and any applicable restocking fee. Standard returns that do not meet this policy may be declined.

Approved refunds are issued within 10 business days after we receive and inspect the return and approve the refund. Refunds are made to the original payment method. Your bank or payment provider may take additional time to post the credit. These terms do not limit any rights or remedies available under applicable law.

Contact Stone Spectrum

Email: returns@stonespectrum.com
Phone: 317-984-1400
Website: stonespectrum.com
Address: 8585 East 249th St.
Arcadia, IN 46030
Please contact us for the authorized return address before shipping merchandise.